--- title: Legal Stuff | Full Service Move --- - [full-service moving ](https://cend.com/full-service-moving?hsLang=en) - [diy moving ](https://cend.com/diy-moving?hsLang=en) - [the movement ](https://cend.com/the-movement?hsLang=en) - [company ](https://cend.com/company?hsLang=en) - [moving & storage ](https://cend.com/moving-storage?hsLang=en) - [just storage ](https://cend.com/storage?hsLang=en) - [vehicles ](https://cend.com/vehicles?hsLang=en) - [resources ](https://cend.com/resources?hsLang=en) - [estate services ](https://cend.com/cluttercleaner?hsLang=en) - [downsize & declutter ](https://cend.com/cluttercleaner?hsLang=en) - [transition & settling in ](https://cend.com/cluttercleaner?hsLang=en) - [home preparation ](https://cend.com/cluttercleaner?hsLang=en) [CONTACT US](https://cend.com/contact?hsLang=en) [GUEST SERVICES](mailto:service@cend.com) ##### what to expect for your # full service move ## Inclusions & exclusions   **Included: **Loading at origin and unloading at destination. Includes disassembly/reassembly of all items that must be taken apart in order to move safely.  *Full pack includes packing all items into boxes, including TVs, mattresses, lamps, and wall art/mirrors. If you chose to do the packing yourself, you will be responsible for putting those items into boxes. **Excluded: **Does not include handling of special items such as crating or moving bulky items. Does not include removing any items from the walls or doors, such as TVs or drapery rods or mirrors. Does not include debris pickup.  **Potential charges:** sometimes there are location features that make moving take longer like elevators, stairs, and not being able to park the truck near your home. And some items require special handling. After connecting with a Cend move expert, we will let you know if any additional charges apply. **Move day: **you (or a designated representative who is 18+ years old) are required to be available between 8am-5pm for the scheduled move day(s). The crew arrival window will be provided the business day prior to service. ## Legal stuff & important info **Payment terms:** After going through the steps to get your online estimate, we’ll be in touch within one business day to get a few more details and then send you a personalized quote. When you’re ready to book, we’ll securely collect your payment details as you sign your quote. For a hassle-free experience, we’ll automatically charge the 50% of the quoted amount to your card three business days before your scheduled pickup and the remaining balance three business days prior to delivery—no extra steps needed on your end. **Cancelation policy:** We know plans can change. Just please know that if you need to cancel within 48 hours of your service date, up to 50% of your payment may be retained. For schedule changes made with less than one business day’s notice, a service attempt fee will apply. **Terms & conditions:** are available at https://cend.com/terms-conditions. ## Prohibited items For your safety and peace of mind, certain items simply can’t go the distance. It’s against the law—and not safe—for us to move anything flammable, explosive, or corrosive. If prohibited items are included in your shipment, all coverage protection will be void. Hazardous materials include, but aren’t limited to: | Acids of any kind Adhesives of any kind Aerosols Alcohol / Wine Ammonia​ Ammunition Anti-Freeze​ Batteries​ Bleach Butane Tanks​ Car Batteries​ Charcoal Briquettes Chemicals Chemistry Sets Cleaners Construction Material Darkroom Chemicals Disinfectants | Fertilizer Fire Extinguishers Firewood Fireworks Fuel Gasoline Gun Reloading Supplies Hover boards Kerosene Lamp Oil Lawn Chemicals Lighter Fluid Lighters Liquid Cleaners Loaded Guns Matches Motor Oil Nail Polish Nail Polish Remover | Paint Thinner Paints Perishable Items Pesticides Petroleum Products Poisons Polishes Pool Chemicals Pressurized Containers Propane Tanks Scuba Tanks Shellac & Varnishes Solvents Sterno® Varnishes Weed Killer Welding Gases Wood Stains | | --- | --- | --- | Propane, butane, and scuba tanks are a no-go—even if they've been emptied or professionally purged. The US Department of Transportation classifies these containers as hazardous materials, which means they simply can’t travel with your household goods for everyone’s safety.   To keep your move seamless, we’re unable to transport any liquids that could freeze in transit. We can’t take responsibility for damage caused by liquids, so please leave these items out of your shipment.