what to expect for your

full service move

Inclusions & exclusions

 

Included: Loading at origin and unloading at destination. Includes disassembly/reassembly of all items that must be taken apart in order to move safely. 

*Full pack includes packing all items into boxes, including TVs, mattresses, lamps, and wall art/mirrors. If you chose to do the packing yourself, you will be responsible for putting those items into boxes.

Excluded: Does not include handling of special items such as crating or moving bulky items. Does not include removing any items from the walls or doors, such as TVs or drapery rods or mirrors. Does not include debris pickup. 

Potential charges: sometimes there are location features that make moving take longer like elevators, stairs, and not being able to park the truck near your home. And some items require special handling. After connecting with a Cend move expert, we will let you know if any additional charges apply.

Move day: you (or a designated representative who is 18+ years old) are required to be available between 8am-5pm for the scheduled move day(s). The crew arrival window will be provided the business day prior to service.

Legal stuff & important info

Payment terms: After going through the steps to get your online estimate, we’ll be in touch within one business day to get a few more details and then send you a personalized quote. When you’re ready to book, we’ll securely collect your payment details as you sign your quote. For a hassle-free experience, we’ll automatically charge the 50% of the quoted amount to your card three business days before your scheduled pickup and the remaining balance three business days prior to delivery—no extra steps needed on your end.

Cancelation policy: We know plans can change. Just please know that if you need to cancel within 48 hours of your service date, up to 50% of your payment may be retained. For schedule changes made with less than one business day’s notice, a service attempt fee will apply.

Terms & conditions: are available at https://cend.com/terms-conditions.

Prohibited items

For your safety and peace of mind, certain items simply can’t go the distance. It’s against the law—and not safe—for us to move anything flammable, explosive, or corrosive. If prohibited items are included in your shipment, all coverage protection will be void. Hazardous materials include, but aren’t limited to:

Acids of any kind
Adhesives of any kind
Aerosols
Alcohol / Wine

Ammonia​
Ammunition
Anti-Freeze​
Batteries​
Bleach
Butane Tanks​
Car Batteries​
Charcoal Briquettes
Chemicals
Chemistry Sets
Cleaners
Construction Material
Darkroom Chemicals
Disinfectants
Fertilizer
Fire Extinguishers
Firewood
Fireworks
Fuel
Gasoline
Gun Reloading Supplies
Hover boards
Kerosene
Lamp Oil

Lawn Chemicals
Lighter Fluid
Lighters Liquid Cleaners
Loaded Guns
Matches

Motor Oil
Nail Polish
Nail Polish Remover
Paint Thinner
Paints
Perishable Items
Pesticides
Petroleum Products
Poisons
Polishes
Pool Chemicals
Pressurized Containers
Propane Tanks
Scuba Tanks
Shellac & Varnishes
Solvents
Sterno®
Varnishes Weed Killer
Welding Gases

Wood Stains
Propane, butane, and scuba tanks are a no-go—even if they've been emptied or professionally purged. The US Department of Transportation classifies these containers as hazardous materials, which means they simply can’t travel with your household goods for everyone’s safety.
 
To keep your move seamless, we’re unable to transport any liquids that could freeze in transit. We can’t take responsibility for damage caused by liquids, so please leave these items out of your shipment.