what to expect for your

container DIY move

Inclusions & critical details

 

Included: 30 days use of the container(s) with delivery of empty container and pickup of full container at origin, then delivery of full container and pickup of empty container at destination.  

Placement requirements: To properly place your container, we require 13.5 ft. in height clearance, 12ft width clearance and 55 ft. in length clearance. If the container is going to be placed on the street, please remember to check with your local authorities regarding permits that may be required prior to the scheduled delivery date. 

Potential charges: sometimes there are location features that make moving take longer like elevators, stairs, and not being able to park the truck near your home. And some items require special handling. After connecting with a Cend move expert, we will let you know if any additional charges apply.

Move day: For container delivery, there must be a representative who is 18 years or older present to tell the driver where to place the container. No one needs to be present for container pickup, but please ensure there is nothing in the way of our truck picking up the container (for example, please do not park any cars in front of the container). 

Legal stuff & important info

Payment terms: After going through the steps to get your online estimate, we’ll be in touch within one business day to get a few more details and then send you a personalized quote. When you’re ready to book, we’ll securely collect your payment details as you sign your quote. For a hassle-free experience, we’ll automatically charge the full quoted amount to your card three business days before your scheduled pickup—no extra steps needed on your end.

Cancelation policy: We know plans can change. Just please know that if you need to cancel within 48 hours of your service date, up to 50% of your payment may be retained. For schedule changes made with less than one business day’s notice, a service attempt fee will apply.

Terms & conditions: are available at https://cend.com/terms-conditions.

Prohibited items

For your safety and peace of mind, certain items simply can’t go the distance. It’s against the law—and not safe—for us to move anything flammable, explosive, or corrosive. If prohibited items are included in your shipment, all coverage protection will be void. Hazardous materials include, but aren’t limited to:

Acids of any kind
Adhesives of any kind
Aerosols
Alcohol / Wine

Ammonia​
Ammunition
Anti-Freeze​
Batteries​
Bleach
Butane Tanks​
Car Batteries​
Charcoal Briquettes
Chemicals
Chemistry Sets
Cleaners
Construction Material
Darkroom Chemicals
Disinfectants
Fertilizer
Fire Extinguishers
Firewood
Fireworks
Fuel
Gasoline
Gun Reloading Supplies
Hover boards
Kerosene
Lamp Oil

Lawn Chemicals
Lighter Fluid
Lighters Liquid Cleaners
Loaded Guns
Matches

Motor Oil
Nail Polish
Nail Polish Remover
Paint Thinner
Paints
Perishable Items
Pesticides
Petroleum Products
Poisons
Polishes
Pool Chemicals
Pressurized Containers
Propane Tanks
Scuba Tanks
Shellac & Varnishes
Solvents
Sterno®
Varnishes Weed Killer
Welding Gases

Wood Stains
Propane, butane, and scuba tanks are a no-go—even if they've been emptied or professionally purged. The US Department of Transportation classifies these containers as hazardous materials, which means they simply can’t travel with your household goods for everyone’s safety.
 
To keep your move seamless, we’re unable to transport any liquids that could freeze in transit. We can’t take responsibility for damage caused by liquids, so please leave these items out of your shipment.