moving & storage faqs
CEND is a whole new idea that finally makes moving
easy. We bring the best moving and storage companies together in one place! You can engineer
your move your way – either doing all the heavy lifting yourself or engaging CEND’s partners to
get the job done. We put you in charge by enabling you to tailor your quote based upon your
specific moving and or storage needs. Then we guarantee a specific delivery date – not a range
of dates. Your whole journey will be overseen by CEND to ensure you’re delighted with your
moving experience. So, from DIY packing to full-service, door-to-door moving, the easiest part
of the moving experience begins and ends with CEND!
For all full service moves, we will
send a link for you to take a video inventory of your possessions. It will take you about five
minutes using the AI video to create an automated inventory list of all your items – no software
download required. With the inventory created by AI, our team will confirm or update the quote
as needed so you have the right amount of space at the best price.
If you choose, on the
scheduled date and time, we can do all the heavy lifting of picking up your possessions and
transporting it for moving or into storage. We do need you or a representative to be onsite to
sign the final paperwork. Finally, sit back and relax knowing your possessions are safe and
secure.
Background:
CEND was
started by four moving industry professionals with 150 combined years of experience in the
household moving and storage business. This amount of experience gave us insight into what was
missing from the moving industry – a company like CEND!
We have owned and managed 75
facilities on three continents covering over 180 million cubic feet holding treasured items like
household goods, art, wine, and vehicles. While we did not own facilities ourselves, we managed
a supply chain in 160 countries in the world for virtually every Fortune 500 and Global 500
company. Our track record of integrity and capability gives us access to a world of partners and
a nearly endless supply of capacity on a global scale.
Our “market based” approach
enables us to expand the traditional full service moving and or storage option to also include a
series of a la cart services enabling our guests to engineer their move to suit their specific
needs.
We Have
Standards:
Unfortunately, the moving and storage industry has few
standards in place. In a rapidly expanding industry created by urbanization, this lack of
control and standards can be problematic. Security, safety, quality, and environmental
standards are essential for the safekeeping of all possessions under our care.
Security
begins with controlled access to our warehouses only by certified professionals, unlike
self-storage where anyone with a key can get close to your items. Compare a padlock on the
garage door of self-storage units to industrial doors and locks wired to base alarms and
closed-circuit camera surveillance. CEND’s storage facilities are the safer choice!
Security extends beyond the people allowed to enter and to every item that will be
stored near your belongings. Unlike self-storage where you have no idea what the guy next door
has on the other side of your unit’s thin metal wall, our standards ensure all goods accepted
will not endanger anything within the secure warehouse. Self-storage rules say certain things
cannot be stored, but there is no enforcement of those rules.
When it comes to safety,
sprinklers are not required in self-storage facilities, so most units do not have them. Our
warehouses not only are required to have sprinklers, but all firefighting equipment must be
regularly checked by the fire department. Other safety and security measures include regularly
checking the perimeter security fence, keeping a register of all persons and vehicles entering
the warehouse facility, ensuring all electronic security systems contain an alternative power
source so as not to be disabled during a power failure, prohibiting smoking – we even have
regulations on how often the gutters and drains are cleaned.
Environment & Urban
Friendly:
More and more cities recognize that self-storage facilities
are “dead zones” for urban planning. These rapidly built facilities are creating a blight on the
skyline and having a negative impact on other businesses in the area. The land may produce great
returns for the owners of self-storage but they add little in value to the city as a whole who
need pedestrian traffic for restaurants, hotels, theatres and homes.
CEND recognizes that
storage is an extension of the home but does so with urban planning in mind. We utilize large
existing warehouses on city edges purposely built for household goods that can replace
self-storage facilities. This provides storage at reduced premiums for our guests while freeing
up space in the areas of a city where we all need it most.
For a safe, secure and contactless experience, we are
leading the way with AI technology.
Designed for anyone with a mobile phone, our AI tool
is online 24/7. No appointments. No waiting. With your online quote estimate, we will send you
an SMS link that will enable you to take a video of everything being moved or going into
storage. So easy!
Taking a video allows the AI to automate an inventory list of all the
items you will have in storage. It also determines exactly how much space you will need – it
runs off our 150 years of experience of knowing how much will fit where.
So there’s no
surprises on move day realizing something won’t fit. And no more trying to remember what you
have in storage with the electronic inventory.
Yes!
Whether you wish to add additional items
or have some items delivered, we can adjust to meet your needs.
We will deliver any or all your stored items whenever
you would like. If you want the patio furniture when it warms up and back in storage when it
cools off, we do that. If you want all your items removed from storage, we will deliver anywhere
in the world at a competitive rate using our professionally trained and certified
team.
To maximize the security of your possessions and the safety of our customers,
access inside our warehousing is not permitted. For more on how we keep your items secure,
please see our Standards in the ‘What Makes Us Different?’ section.
If you are seeking
regular access to your possessions, we recommend you consider a self-storage company.
Upon booking, we require a $1 down payment with billing direct into the Stripe platform via our website; no credit card information is stored on the CEND platform. For all moving services, the balance is automatically billed through the Stripe platform 48 hours prior to your move. Where storage is required, one month’s rent is also due the day prior to pick up.
Please contact our team at your earliest convenience if you need to cancel or modify your booking. A nominal cancellation fee may apply.
We want to take care of you as soon and as best as possible. Any claims are handled by an independent third-party company SelectRISC and any general issues handled by our team. Please contact us info@CEND.com in either case for appropriate next steps.
As professionals who have helped millions of families,
we know that furniture, electronics, and other household items were never meant to be mobile. As
a financial steward and an extension of your home, we would encourage you to consider our
protection.
Why CEND
Protection?
Neither homeowners nor renter’s insurance will typically
cover your belongings outside of your home, i.e. when you are moving. Accidental breakage like a
lamp being knocked over is also not covered on your current insurance plan.
Our programs
have been created specifically to protect against the unique risks associated with the transport
and storage from homes all over the world – including accidental breakage. We protect you from
the time our team enters your home until everything is safely delivered back to you all under
one policy.
How Much Does It Cost?
We offer several options dependent upon your needs.
1.
“GOLD Coverage”: For full service moving including packing, loading,
transportation and unloading services we offer a “comprehensive replacement coverage program”.
This coverage means if anything is broken, CEND will fix or replace it. If the moving truck got
into an accident and the entire shipment was destroyed, CEND would provide replacements for all
your items.
Your peace of mind coverage typically starts from a studio with $15,000
in value for only $129 to a 5-bedroom home with $90,000 of value for only $720.
2.
“SILVER Coverage”: For both our do it yourself and CEND managed load and unload
options, including transportation, we offer a “Silver Coverage Program”. The coverage is similar
to that of our “GOLD Coverage Program” but excludes any loss or damage in cartons not packed by
a CEND authorized agent unless that damage or loss is directly caused by fire, collision of the
carrying conveyance or by crash, collision or by overturn of the or of the carrying conveyance.
There is no protection for any protected property claimed missing from a carton, package or
container. Cartons, packages or containers not professionally packed by approved movers will be
marked “PBO” (Packed by Owner) on the packing inventory.
Your coverage typically
starts from a studio with $10,000 in value for only $99 to a 5-bedroom home with $60,000 of
value for only $999.
3. “BRONZE Coverage”: This plan has been developed
for those who do their own packing, loading, and unloading. This plan only kicks in if the total
loss happens directly because of certain specific reasons listed below. It won’t cover any other
scenarios:
1. Collision, upset, or overturn of the transportation
vehicle.
2. Fire and lightning.
3. Flood caused by the
rising of waterways.
4. Windstorm and hail.
5. Theft
with evidence of forced entry during transit.
Your coverage typically starts from a
studio with $15,000 in value for only $99 to a 5-bedroom home with $60,000 of value for only
$599.
4. “Storage Extension Coverage”: You can relax knowing that when
your possessions are in our care, we also offer a comprehensive storage extension policy for as
little as $29 a month. Want to do the math yourself? The cost of coverage is 0.3% of the total
value of the stored items.
Regardless of coverage amount, all policies come with a
$2,500 deductible for damage caused by Named Storms (as assigned by the World Meteorological
Organization) and $200 for all other events.
When you CEND it, we will do the job right
the first time or make it right during the claims process. When you protect your possessions
through CEND, we will get your claim settled quickly and correctly because “no hassles” is what
we do.
If you have decided to take on the packing yourself,
plan to use only moving quality supplies like our box kits. None of your possessions were
designed to move, so give them all the protection they can get with the right
materials.
Avoid overloading!
Pack
boxes to 45 pounds (20kg) maximum for easy lifting.
Use the right
carton.
Pack lighter items in bigger moving boxes and heavier items
in smaller boxes.
Distribute weight.
Pack
heavy items on the bottom of the carton and lighter items on top.
Label everything.
Always
label moving boxes with its contents, rather than just the room in which it belongs. This will
also assist if you want us to deliver a few things but not everything out of
storage.
Fill empty space.
Avoid
crushing and limit movement by using fabric, tea towels, clothing, paper, or bubble wrap to
completely fill moving cartons.
Pack plates
upright.
Stack plates vertically (after wrapping them in packing
paper) like in the dishwasher, and they are less likely to break. Trust us, we have been packing
for 150+ years.
Take a photo.
Before
dismantling any computer equipment or electronics, photograph the cords and connections to help
you remember where all the wires go.
Maximize space.
Vacuum
sealed bags are a great way to efficiently store things like duvets, winter clothes, blankets,
and pillows.
Don’t risk spills.
Drain
garden hoses and tighten the lids on all jars or bottles in the pantry before
packing.
Prevent mould and
mildew.
Make sure your appliances are completely drained of water and
dry from any moisture.
Double check for hazardous
items.
We do not allow the storage of flammable liquids or gas
cylinders and our certified professionals will not take those items, so check your grilling
equipment, camping gear, and drain all motorized tools of gas.
Our partners enforce strict policies within their
operations to protect both all staff and also your possessions.
These strict policies include
refusing to move or store any hazardous, combustible, and toxic materials including the
following. (Pro tip – if it is pressurized, toxic, flammable, or illegal, we cannot move or
store it).
•
Acids
•
Aerosols
•
Ammonia
•
Ammunition
•
Asbestos
• Biological
waste
•
Bleach
• Car and household
batteries
• Charcoal lighters, and
lighter fluid
• Chemistry
set
• Darkroom
chemicals
•
Explosives
•
Fertilizers
•
Fireworks
• Fire
extinguishers
•
Grease
•
Kerosene
• Lamp and motor
oil
•
Matches
• Medical
supplies
• Nail polish and nail polish
remover
• Paint and paint
thinners
•
Pesticides
• Petrol, gasoline, and
diesel
•
Poisons
• Pool
chemicals
• Propane
tanks
•
Solvents
• Scuba
tanks
• Weed
killer
Special Care Items:
If
you would like to move or store any of the following unique items, please contact our Customer
Care Team to make customized arrangements.
Valuable, rare, and collectors’
items – Coin collections, crystal, figurines, furs, oriental rugs, jewellery, and
loose precious stones or gems.
Weapons – Antique firearms, bayonets,
cleaving weapons, guns, knives and daggers, swords and blades.
Sensitive
information – Address books, airline tickets, keys, car titles, cash, certificates
of deposit(s), check books, collections (coins, stamps, etc.), financial documents, insurance
policies, IRAs/deeds/tax records, medical and dental records, medicine, passports and travel
documents, professional files, research projects, school records, and stocks or bonds. Pro Tip:
we recommend not storing these items, as you may need immediate access to them.