what to expect for your

international move

Inclusions & exclusions

Included: Here's the list!
  • Packing and loading at a residence with normal access on the ground floor.
  • Disassembly/reassembly of items that must be taken apart in order to move safely (with the exception of specialty items).
  • Normal export and import formalities.
  • Door-to-door transport including freight services (kindly note that freight rates are subject to change by the carriers at any time, we reserve the right to adapt our rates accordingly and will advise should any increase be advised by the carriers).
  • Delivery to residence with normal access at ground floor.

Excluded: And here's the other list!
  • Export and import formalities not typical to every shipment. These include but are not limited to inspections, quarantine, fumigation, demurrage/detention charges, additional port charges associated with customs delays, and/or administration costs for bonded clearance.
  • Costs related to inherited goods, goods of a commercial nature, returned goods, and any other items outside the standard used household goods.
  • Duties and taxes.
  • Difficult access requiring shuttles, parking permits, long carry, stair carry, or elevator charges.
  • Third party services for difficult disassembling/assembling of furniture (e.g. IKEA furniture, German Schranks, swing set, etc).
  • Crating and/or handling of pianos, safes, and other heavy objects.
  • Valet, Electrician, or Handyman service.
  • One-time warehouse handling charge in/out.
  • Mileage in excess of 100 miles round trip.
  • Move day: you (or a designated representative who is 18+ years old) are required to be available between 8am-5pm for the scheduled move day(s). The crew arrival window will be provided the business day prior to service.

Legal stuff & important info

Payment terms: After going through the steps to get your online estimate, we’ll be in touch within one business day to get a few more details and then send you a personalized quote. When you’re ready to book, we’ll securely collect your payment details as you sign your quote. For a hassle-free experience, we’ll automatically charge the 50% of the quoted amount to your card three business days before your scheduled pickup and the remaining balance five business days after pickup —no extra steps needed on your end.

Cancelation policy: We know plans can change. Just please know that if you need to cancel within 48 hours of your service date, up to 50% of your payment may be retained. For schedule changes made with less than one business day’s notice, a service attempt fee will apply.

Terms & conditions: are available at https://cend.com/terms-conditions.

Prohibited items

For your safety and peace of mind, certain items simply can’t go the distance. It’s against the law—and not safe—for us to move anything flammable, explosive, or corrosive. If prohibited items are included in your shipment, all coverage protection will be void. Hazardous materials include, but aren’t limited to:

Acids of any kind
Adhesives of any kind
Aerosols
Alcohol / Wine

Ammonia​
Ammunition
Anti-Freeze​
Batteries​
Bleach
Butane Tanks​
Car Batteries​
Charcoal Briquettes
Chemicals
Chemistry Sets
Cleaners
Construction Material
Darkroom Chemicals
Disinfectants
Fertilizer
Fire Extinguishers
Firewood
Fireworks
Fuel
Gasoline
Gun Reloading Supplies
Hover boards
Kerosene
Lamp Oil

Lawn Chemicals
Lighter Fluid
Lighters Liquid Cleaners
Loaded Guns
Matches

Motor Oil
Nail Polish
Nail Polish Remover
Paint Thinner
Paints
Perishable Items
Pesticides
Petroleum Products
Poisons
Polishes
Pool Chemicals
Pressurized Containers
Propane Tanks
Scuba Tanks
Shellac & Varnishes
Solvents
Sterno®
Varnishes Weed Killer
Welding Gases

Wood Stains
Propane, butane, and scuba tanks are a no-go—even if they've been emptied or professionally purged. The US Department of Transportation classifies these containers as hazardous materials, which means they simply can’t travel with your household goods for everyone’s safety.
 
To keep your move seamless, we’re unable to transport any liquids that could freeze in transit. We can’t take responsibility for damage caused by liquids, so please leave these items out of your shipment.Liquids that might freeze cannot be included in your shipment. We are not liable for any damage caused by liquids.